Returns & Refunds Policy

45-day returns from delivery

You may request a change-of-mind return within 45 calendar days after delivery or confirmed collection for an eligible item purchased directly from Leon’s Power Equipment. Contact us within that window; once we provide return instructions, send the item within 14 calendar days or the collection period agreed with us. We will not shorten your window because of a delay in our response.

Eligible change-of-mind items must be unused, uninstalled, unassembled where assembly changes the product, complete with supplied accessories, and in a condition suitable for resale. Opening packaging to inspect an item is allowed. Please keep the original packaging where possible; contact us if it is unavailable so we can discuss safe return packaging. There is no restocking fee for an eligible return.

Start a return

1. Call (818) 904-0226 with your order number or receipt and the item you want to return.
2. Tell us whether you changed your mind or the item has a problem. For damage or a defect, describe what happened; photographs can help if available.
3. We will confirm the return address, safe packaging and the appropriate parcel or freight arrangement. Please wait for these instructions before shipping or bringing equipment back.

Our contact address is 7444 Van Nuys Blvd, Van Nuys, CA 91405, United States. The appropriate return destination may differ for freight items, so confirm it with us first.

Who pays return shipping?

• Damaged, incorrect or defective-on-arrival items: Leon’s covers the reasonable return or collection cost using the arrangement we authorize. You may choose an available replacement or a refund; a refund includes the item’s original standard delivery charge.
• Change of mind: you pay the actual return shipping or collection cost. We will explain the available arrangement and any quoted cost before you authorize it. We do not deduct the cost of free outbound standard shipping from your refund. A separately purchased optional delivery upgrade that was correctly performed is not refundable for a change-of-mind return.

Outdoor power equipment and large items

Change-of-mind returns of gas-powered equipment are available only before fuel has been added or the machine has been operated. Used or installed equipment, assembled outdoor structures, and items damaged by misuse do not qualify for the change-of-mind program. This does not exclude a valid damage, defect or warranty claim.

Do not send fueled equipment or a damaged battery through a parcel service. Contact us for a safe, carrier-approved arrangement; never attempt a hazardous shipment. We will help coordinate an appropriate route for a fault discovered during normal initial use.

Problems and warranties

Please report delivery damage, incorrect items or defects as soon as practical, ideally with your order details and model number. A defect reported within the 45-day period will be assessed for a replacement or refund under this policy. After that period, contact us about any applicable manufacturer warranty or other rights. Warranty coverage and duration depend on the particular product; we do not promise an additional manufacturer warranty unless it is expressly supplied.

Custom or made-to-order items may have different change-of-mind terms only when those terms were clearly disclosed and accepted before purchase. They do not exclude remedies for faulty or misdescribed goods.

Refund timing and method

We inspect a returned item promptly and issue an approved refund to the original payment method within five business days of receiving and checking it. We will explain any eligibility concern and the next steps instead of making an unexplained deduction. Your payment provider may take additional time to display the credit. We do not substitute store credit for a refund you are entitled to receive unless you choose it.

Cancellation refunds for unshipped orders are issued promptly, within seven working days or sooner when required by law. Contact us before dispatch for a no-fee cancellation.

Your rights remain protected

This voluntary return program supplements your rights under applicable law. It does not limit remedies for defective, unsafe, misdescribed or undelivered goods, or require you to waive a payment dispute or statutory right.