Shipping & Delivery Policy

Before placing an order

We offer free standard shipping on all products to eligible street addresses in the contiguous United States, with no minimum order and no coupon required. Call (818) 904-0226 with the product name and delivery ZIP code if you need to confirm availability, access requirements or the estimated dispatch and delivery dates. If checkout does not offer a suitable delivery method, contact us before paying.

Delivery area and charges

We arrange delivery to eligible street addresses in the contiguous United States, subject to the item and carrier serving the destination. International delivery, Alaska, Hawaii, U.S. territories, military addresses and P.O. boxes are not included in our standard delivery arrangements; contact us before placing an order for one of these destinations.

Standard parcel shipping or standard curbside freight delivery is free, including normal residential delivery and a liftgate when required for the agreed curbside service. We do not add freight, handling or standard-delivery surcharges. Optional expedited shipping, inside delivery, assembly or installation are separate services only when requested and agreed in advance. If a carrier cannot safely serve the address, we will discuss an alternative or cancel and refund the unfulfilled order; we will not impose an unexpected delivery charge.

Processing, dispatch and delivery

The order confirmation will state the expected dispatch date and estimated transit time. Business days exclude weekends and public holidays. Large equipment and outdoor structures may require freight booking or a delivery appointment. Carrier transit estimates are separate from dispatch dates.

If we cannot dispatch by the promised date, we will notify you, provide a revised date when available, and give you the choice to agree to the delay or cancel the unshipped item for a full refund. We will obtain consent to further delays when required. If we cannot fulfil an order, we will cancel it and refund all amounts paid for the unfulfilled order, including its shipping charges. Required cancellation refunds are issued promptly, within seven working days, or sooner where applicable law requires.

Tracking and receiving your equipment

When the delivery service supplies tracking or appointment information, we will share it using the contact details on your order. Please ensure those details are accurate and arrange a suitable person to receive a shipment where a signature is needed.

For freight, confirm access restrictions, unloading arrangements and any liftgate requirements before dispatch. Curbside, inside delivery, assembly and installation are different services; free standard shipping covers parcel or curbside freight delivery. Inside delivery, assembly and installation are not included unless expressly agreed.

Damage, missing items or delivery problems

Inspect the packaging and equipment when practical, photograph visible damage and note it on the carrier’s receipt if possible. Contact us promptly if an item is damaged, missing or incorrect. A clean delivery signature or delayed discovery does not automatically remove your consumer rights. We will work with you and the carrier to investigate and arrange the appropriate replacement, return or refund.

Pickup and address changes

Local pickup is by prior confirmation only. Call before travelling to 7444 Van Nuys Blvd, Van Nuys, CA 91405, United States. Contact us immediately to request a delivery-address change or cancellation. If an item has already dispatched, we will explain any available redirection option and its actual carrier cost before you decide.

See our Returns & Refunds Policy for return arrangements.