Order Support & Cancellations
Keep your order moving—or change course before it ships.
Need an update?
Call (818) 904-0226 with your order number or receipt. If you ordered through an online account, you can also check the order information available in My Account. Tracking appears only when supplied for your shipment; we do not present an estimated status as a live carrier update.
Cancel before dispatch, without a fee
Contact us as soon as you decide to cancel. We will cancel an item that has not dispatched and refund the amount paid for that item and its unperformed delivery service. There is no cancellation or restocking fee before dispatch. We issue cancellation refunds promptly, within seven working days or sooner where required by law.
After an item has dispatched
We will explain whether the carrier can stop or redirect the delivery and disclose any actual carrier charge before you agree. If cancellation is no longer possible, our 45-day return policy explains the next steps.
Change an address or item
Call before dispatch. We will confirm whether the change is possible and explain any difference in the order total or delivery schedule before proceeding. A request alone does not confirm a change.
A problem with your delivery or equipment?
For missing, incorrect, damaged or faulty items, contact us with the product name, order details and a description of the problem. Stop using equipment if you believe it is unsafe. We will help determine an appropriate return, replacement, refund or warranty route. Please do not mail fueled equipment or damaged batteries.
Check availability before paying
Standard shipping is free to eligible contiguous-U.S. addresses with no minimum order. Some products need an availability or delivery-access check. If checkout does not display a supported payment or delivery method, contact us to discuss the order before attempting payment.