Privacy Policy

Who this notice covers

This notice applies to leonspowerequipment.com and customer information handled by Leon’s Power Equipment in connection with this website. Contact us at (818) 904-0226 or write to 7444 Van Nuys Blvd, Van Nuys, CA 91405, United States, marked “Privacy request.”

Information we receive

• Information you provide: your name, contact details, billing and delivery addresses, account information, product enquiries, order details, return requests and communications you choose to share.
• Transaction information: items ordered, charges, payment status, refunds and delivery information. When an enabled payment provider processes a transaction, it handles payment details under its own privacy notice. Do not send full card numbers or account passwords through an enquiry.
• Technical information: your IP address, browser and device information, pages requested, timestamps, security logs and cookies needed for website functions. Hosting and site software may record this information when serving or securing the website.
• Reviews: if you submit a review, the display name and review content may be public after moderation. Avoid including private contact or payment information.

Why we use information

We use relevant information to respond to requests, maintain accounts, process and fulfil accepted orders, arrange shipping, administer returns, communicate about purchases, prevent misuse and fraud, troubleshoot the website, maintain business records and meet legal obligations. We do not make receipt of order support dependent on agreeing to marketing.

Service providers and disclosures

Information may be shared with providers that help host and maintain the website, process enabled payments, deliver orders, handle business communications or provide professional services. We disclose information needed for the particular service, and may disclose information where required by law or to address fraud, security or legal claims. A manufacturer may receive details necessary to handle a warranty request you ask us to assist with.

We do not sell customer personal information or share it for cross-context behavioural advertising. We do not add you to a marketing mailing list simply because you place an order or ask for help.

Cookies and outside links

WordPress and WooCommerce use cookies and similar storage for login sessions, cart state and other site functions. Read our Cookie Policy for controls and further information. Links to Google Maps, Google business listings, manufacturers or other websites open services with their own privacy practices. Clicking an outside link may share technical information with that service.

Retention and security

We keep information for as long as reasonably needed for the purpose collected, including order fulfilment, account administration, warranty or dispute handling, fraud prevention and business or legal recordkeeping. Retention may vary by record type; some information must be kept after an account is closed. When it is no longer needed, we seek to delete or de-identify it.

We use reasonable safeguards appropriate to the information and the systems involved. No online transmission or storage method is guaranteed to be completely secure. Please keep your account password private and notify us if you suspect misuse.

Your requests and choices

You may contact us to request access to, correction of, or deletion of your information, or to ask about our handling of it. Depending on your location and the laws that apply, you may have additional rights, including a copy of information, an authorized-agent request or a right to limit certain uses. We will verify a request proportionately and respond as required by applicable law. Some requests may be limited by legal recordkeeping duties or the need to complete an order or resolve a dispute. We do not discriminate against you for exercising applicable privacy rights.

You can control cookies through your browser and update information available in My Account. If we send optional marketing, you can withdraw consent or unsubscribe using the instructions provided. Necessary order or service messages may still be sent.

Children and changes to this notice

The website is intended for adults purchasing equipment and is not directed to children under 13. If you believe a child provided personal information, contact us so we can review and address it.

We may update this notice to reflect changes in the site or our practices. The effective date appears above. Material changes will be communicated where required; this notice does not remove rights granted by applicable law.